Which courier service we will be using to deliver the Beryl's product?
All Beryl's Chocolates are delivered within Malaysia using the Ninja Van courier service. Then we may use an alternative partner of Poslaju.
How much is the Beryl's delivery charges?
West Malaysia: RM14 (Free delivery for all orders above RM120) | East Malaysia: RM50 (For all orders)
Do Beryl's ship internationally?
We do not ship internationally. For the moment, we only deliver to addresses within Malaysia.
What is our delivery timing?
All orders shall be processed and delivered to customers within 3-5 working days.
What if I missed Ninja Van delivery of my chocolate?
Ninja Van provide 3 attempts to deliver the Beryl's chocolate to you, but second and third attempts, we Beryl's would not bear any responsibility on the chocolate condition.
Will the chocolate arrive in good conditioned?
Yes. We are providing ice pack and using foil to wrap together with chocolate to maintain the coolness of the inside the box.
How can I track my orders?
Kindly use the Ninja Van Tracking System to track your delivery status.
Proof Of Delivery
Our delivery partner, Ninja Van will attempt to obtain a signature from the intended recipient of the chocolates or cookies. In some circumstances, for example, when delivering to certain business addresses, hospitals, hotels or universities, Ninja Van may not be able to deliver the order directly to the intended recipient.
Can I amend my delivery details eg: address?
If you wish to change any details regarding your order, kindly email email@example.com Please note that any changes to your order (delivery address, gift message) must be made at the soonest within 2 hours after an order is placed. Unfortunately we cannot guarantee to accept changes made to your order after that time, therefore we strongly urge you to please ensure that all the details of your recipient's address are correct before you place your order.
Beryl's Malaysia reserves the right to change any of the products to a similar value or category if a particular item is no longer in stock.