FAQs

FAQ

Please note that there FAQs are meant as a guide. They are not contractually binding and do not change or alter our Site's Terms & Conditions.

General

Are Beryl's Chocolates Halal certified?

Yes. Beryl's chocolates are certified with Halal.

How should I store my Beryl's Chocolates?

Store between 18-23 degrees, cool and dry storage space. It is also important to the chocolate separately from other strong smelling food stuff.

Where are Beryl's Chocolates manufactured?

All Beryl's products are manufactured and packed in the Beryl's factory in Malaysia.

Do I need to create an account to purchase Beryl's chocolate?

Yes. You can either create a whole new account or link through the facebook account or Google account.

Who can I contact if I counter any problem on Beryl's website?

Yes. You can send us an email at support@berylschocolate.com 

Shipping & Delivery

Which courier service we will be using to deliver the Beryl's product?

All Beryl's Chocolates are delivered within Malaysia using the Ninja Van courier service. Then we may use an alternative partner of Poslaju.

How much is the Beryl's delivery charges?

West Malaysia: RM14 (Free delivery for all orders above RM120) | East Malaysia: RM50 (For all orders)

Do Beryl's ship internationally?

We do not ship internationally. For the moment, we only deliver to addresses within Malaysia.

What is our delivery timing?

All orders shall be processed and delivered to customers within 3-5 working days.

What if I missed Ninja Van delivery of my chocolate?

Ninja Van provide 3 attempts to deliver the Beryl's chocolate to you, but second and third attempts, we Beryl's would not bear any responsibility on the chocolate condition.

Will the chocolate arrive in good conditioned?

Yes. We are providing ice pack and using foil to wrap together with chocolate to maintain the coolness of the inside the box.

How can I track my orders?

Kindly use the Ninja Van Tracking System to track your delivery status.

Proof Of Delivery

Our delivery partner, Ninja Van will attempt to obtain a signature from the intended recipient of the chocolates or cookies. In some circumstances, for example, when delivering to certain business addresses, hospitals, hotels or universities, Ninja Van may not be able to deliver the order directly to the intended recipient.

Can I amend my delivery details eg: address?

If you wish to change any details regarding your order, kindly email support@berylschocolate.com Please note that any changes to your order (delivery address, gift message) must be made at the soonest within 2 hours after an order is placed. Unfortunately we cannot guarantee to accept changes made to your order after that time, therefore we strongly urge you to please ensure that all the details of your recipient's address are correct before you place your order.

Beryl's Malaysia reserves the right to change any of the products to a similar value or category if a particular item is no longer in stock.

Orders & Returns

How do I know if the order has been delivered?

We will inform you through E-mail from the system.

Can I returns the chocolate?

We do not provide for any return and/or refund of our product unless it was incorrectly delivered or its packaging was damaged during transit. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.

The product I have received has damaged/torn packaging. Please advise on what I should do.

All orders are carefully hand-packed at our local warehouse facility and we go to great lengths to ensure that yours products arrive in pristine condition. However, if in the unlikely event that the product was damaged during transportation, please write to us at support@berylschocolate.com with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution.

Please note that Beryl's Malaysia will not be held accountable for any products which have been acknowledged upon delivery.

Therefore, we strongly urge customers to check the condition of your order before signing for acknowledgement.

My order for a designated recipient was unsuccessfully delivered on a few occasions. I’d like to cancel my order. Is this possible?

We regret to inform you that we do not offer refunds or accept cancellations in the event that the designated recipient for your order cannot be contacted/located. In this case, undelivered products will be returned to BERYL’S. We or our delivery partner (Ninja Van) will not be held responsible for the conditions of the products due to the sensitive nature of the chocolate products and we will NOT provide any refund or replacement for the products. BERYL’S reserve the right to dispose the products if it is not claimed within 7 working days.

The product I have received is defective. Please advise.

In the unlikely event of a product being defective due to production issues, please contact us immediately by writing to us at support@berylschocolate.com with photographic proof of the defective product within 12 hours of receipt. We will respond to you as soon as possible.

Am I able to return defective products to any of your BERYL’S outlets?

Please be advised that online/e-store purchases are treated as separate from shop purchases; product returns for online /e-store purchases will not be entertained at any of BERYL’S outlet in Malaysia.

Account

What I can do my with my account?

By registering with us, you with be able to enjoy the following benifits:

  1. 1) Check your order details.
  2. 2) Check your tracking number. Click here to Ninja Van Tracking.
  3. 3) Check your Beryl's Points Rewards.
  4. 4) Save your address so you can shop even quicker next time.
  5. 5) Manage your account details, address book and email preferences.

To create an account, simply click on "Log In" button to fill in your details.

Reward System

How does the points system work?

Every RM 1 you spent equal to 1 point.

Every 20 points redeem equal to RM1.

For example: 20 points redeem equivalent to RM 1; 100 points redeem equivalent to RM 5.

When i receive my reward point?

When we have successfully create your order shipment.

How do i check my point?

Kindly login to your account, and click the Reward Points shown in left bar.

Payment Methods

Can I purchase using other e-wallet services?

For the moment, we are not providing any e-wallet services.

Is your payment safe online?

Yes. We are using iPay88. iPay88 is a secure online payment service and solution which allows you to pay through credit card, debit card and Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet).

How do I know if payment has been accepted?

We will email you the Invoice once you make your payment.